Awards and Achievements

We’ve been providing award-winning solutions & service
for over 25 years

  • Sense TPS (Telephone Preferential Service) feature released. If you have a valid account at TPS, Sense enables you to synchronize your database, and prevent making calls to people that are TPS registered.
  • Sense Interactive Voice Response launched enabling users to utilize an IVR system on a standalone platform.
  • Sense VOX implemented enabling recording of Audio from microphones, VHF and UHF frequencies.
  • Sense Voice Announcer launched to answers inbound calls, play a welcome message and pass the call onto the intended party.
  • Launched PCI Compliance across all Sense ranges
  • Sense Firewall GUI released to make feature more user friendly
  • West Surrey Racing, sponsored by Retell, wins first and second places at Knockhill circuit in the British Touring Car Championship
  • Retell sponsors West Surrey Racing in the British Touring Car Championship
  • Retell Mobile Seminar on 26th October at 33 Throgmorton Street, London EC2N 2BR (opposite the Stock Exchange)
  • October, Sense, our flagship product, won Peripheral Product of the Year at Comms National Awards
  • October Exhibited at GITEX in Dubai with Panasonic
  • Retell Mobile Seminar on 29th September at 33 Throgmorton Street, London EC2N 2BR (opposite the Stock Exchange)
  • Sense active answering for recording mobile calls best value and easiest to set up on the market
  • September Patent awarded
  • Exhibited at Convergence Summit North
  • First exhibited at Call Centre World Berlin
  • First PCI Compliant recorder with announcement
  • First exhibited at CommunicAsia in Singapore
  • Patent awarded
  • First exhibited at Gitex in Dubai
  • Awarded Panasonic World Wide Silver Partner Status
  • First Sense installation in a UK prison as a Security system
  • First recorder with 100% matching between extension and recording on trunk
First N3 VoIP NHS installation via MMR & BT
OEM partnership with NEC announced
Patent awarded
Retell launch Sense – the world’s first active call recording cards
First exhibited at Call Centre Europe at the NEC
First curly cord recording connector that does not break up recordings if one party is quiet during a call
First curly cord recording connector with positive on off switching for each call using the Intelligent Recording Interface 650
First curly cord recording connector with 100% balanced sound between the two parties
First handset curly cord connector with EN60950 standard isolation
First handset curly cord connector with transformer isolation
First exhibited at ITU (International Telecommunications Union) in Switzerland
First exhibited at CeBIT in Germany
First sale to Japan
World’s first recording connector to pick up the signal through the insualtion of the cable – the WatsonLinc featured on the BBC’s Tomorrow’s World programme
OEM for Philips in Austria
OEM for Philips Dictation Systems in UK
First sale to Nimans
First acoustic coupler with 100% positive start stop switching
Retell founded