Retell is the only supplier of phone call recording for the NHS N3 VoIP network through BT.
Retell is a major supplier to doctors’ surgeries throughout the UK, recording both ordinary phone lines and on the NHS N3 platform.
Medical Call Centres
As well as recording calls to resolve doctor, patient, advice and appointment issues, medical call centres often need to know if they have sufficient lines for busy periods and can report on ring times. All these benefits are key parts of our Sense range.
Many of these sites have Panasonic PBXs. Since Retell is the only worldwide partner for Panasonic call recording, the support of our Sense call recording platform provides peace-of-mind security.
Telecare and telehealth
Retell is uniquely placed to provide call recording to Telecare and Telehealth providers:
As the manufacturer of telephony hardware and software
Already integrated with virtually all PBXs
100% call matching between extensions and calls when recorded on the trunk
Active telephony hardware allowing dialling and playing of messages and recordings to callers
High level and low level
Sense: Peripheral Product of the Year at Comms National Awards.