Retell has recently launched our new standalone IVR Platform which allows clients to navigate through a company’s menu via a telephone keypad. Sense Interactive Voice Response system enables clients to provide a pre-recorded audio to further direct users on how to proceed to the relevant team or group.
The Sense IVR application can be used to control call flow and helps send your customers to the right place, quickly.
Customers that spend a long time waiting to be answered by the appropriate department are likely to hang up therefore losing you potential revenue.
As part of the Sense suite of products the IVR can easily be upgraded to include Call Recording, Call Management, Voice Firewall and TPS enhancing the overall product. Find out further information on this fantastic new standalone feature here.