• Call Recorder TLS (Excluding Connector)

Call Recorder TLS (Excluding Connector)

£143.99 Inc. VAT

£119.99 Exc. VAT


Retell’s TLS call recording solution uses advanced technology to record from virtually any headset/Soft-Phone combination & automatically stores recordings on your PC.

Item shipped within 1 day

Product Description

Description

The software displays the recording archive as a searchable list. The recording properties like date and time of the recording are stored with the actual recording and can be viewed in the archive.

Recordings can be played back, e-mailed, exported or copied to other archives. Advanced searches can be made to find recordings quickly or to get a clear picture of the amount of recordings. Archives can be combined in one database for supervisors or group managers.

For security, recordings can be stored encrypted or protected against unauthorised playback or deletion with a password.

 

Feature List

  • Also records from desktop or mobile phone (Mobile phone with Jabra PRO™ series headset only)
  • Records Skype (not compatible with Skype version 6.9 onwards) and Microsoft Lync calls
  • Automatic recording or recording on demand
  • Advanced search on; Date, Time, Duration, Notes, Name and device
  • Import and export of complete archives for backup purposes
  • Playback and e-mailing of recordings
  • Automatic update of call listing
  • Password protection of recordings
  • User specified display of call listing
  • Notes field and Names field.

 

Specifications

  • Encryption of recordings
  • Password protection against unauthorized playback and deleting of recordings.

 

Call Centre Use

This call recorder can be used in small businesses where one telephone line is connected, but it is also possible to use TLS with every headset in a Call centre.

For the use of TLS in a Call centre an API can be installed through which TLS and the Call Centre’s software can work together.

A Supervisor may have access to a set of TLS Archives. These Archives should be stored on a network drive.

System Requirements

Processor: All IBM PC processors

Operating system: Microsoft Windows XP/ Vista / 7/8

Connection: Free USB port or USB hub

Audio: Headset

 

TLS Pico
Records from Skype

Records from Microphone Socket

Records from USB audio device

Automatic Recording N/A N/A
Manual Recording
PCI Stop Start

Auto gain control on recording
Adjustable
Adjustable
Recordings can be encrypted
Quick search for day, week, month and year
Automatically delete calls older than X days
Password needed to delete calls
Password protect program
Ability to add notes
Ability to right click and email & call direct from program
Ability to export call list to CSV file
Bulk export of recordings to WAV
Ability to import recordings and database
Ability to record multiple devices to one PC
Has built in help menu
Recording on demand with auto stop
Ability to split current recording up
Cope with reversed wired handsets TLS PLUS
Copes with no side tones N/A
Can play recordings down phone line TLS PLUS
Ability to play back recordings down phone handset
Can record from BT wall socket TLS PLUS & 142
Can capture CLI & dialled number when recording from BT socket
Ability to live monitor calls
via GUI
Ability to play welcome message