retell call recording ISO 9001

After months of hard work from our Technical Support Operations Manager, Rebecca Atkins. Retell has achieved ISO 9001: 2015 accreditation.

As stated on the ISO website:

“ISO 9001:2015 specifies requirements for a quality management system when an organization:

a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.”

This is a great way to kick off 2017 and we’re proud to be formally recognised as a certified quality management system!