Call Analyser: The complete call management solution
Call Analyser provides unrivalled Call Management and Reporting.
The complete call management system
Call Analyser is a unique call management system with powerful reporting tools. Use the Call Management system wallboards to discover exactly what is going on in your business based on call statistics. Multi-site operation means that you can see call activity across sites and replay it centrally.
With Call Analyser, you can cut operational costs through identifying peak call activity periods allowing you to allocate staff effectively to cover demand. You can identify under and over achieving employees by analysing their time spent on the phone through their call time, date, duration and numbers they called, as well as monitoring other metrics such as inbound, outbound and abandoned calls.
Available from 32 extensions to 1000 extensions.
Extensive call reporting & call management
With Call Analyser you can use the extensive reporting capabilities to provide a top down view of your business. The software comes with a wide range of pre-built reports for you to choose from, or you can create your own custom reports, displaying the data that is important for your business. You can also configure distribution lists, to send this information via email or FTP to specific users. You can even schedule this information for specific time periods.
Complete Feature List
Cut operational costs
Improve productivity and efficiency
Identify peak call activity periods
Allocate staff effectively to cover demand
Identify call time, date, duration & numbers
Identify under and over achieving employees
Monitor inbound, outbound & abandoned calls
Unreturned calls listed for proactive callback
Easy to read user interface
Drill down real time extension detail
Call volume reports, statistics and alarms
Call costing and fraudulent or expensive call alert
Wallboard with automatic rolling view change
Flashing tiles to show pre-set parameters reached
32, 100, 200, 300+ extension options
Spreadsheet, graph, coloured tile view
Rolling wall boards
Customer programmable view of activity
Link to website or IP security camera, images and data on wallboard
Queuing calls display on RT version (PBX dependent – contact us for more detail about compatibility)
Real time DDI status on RT version (PBX dependent – contact us for more detail about compatibility)
Detailed Extension / Group Wallboards
Call Management and Wallboards mean that you can easily analyse call statistics, giving you a wealth of information about business telephone performance at your fingertips. Wallboards are totally customisable, so you can create an unlimited number of wallboards displaying the data that is important to your business. You can even create a slideshow of wallboards which circulate automatically.
Customisable User Hierarchy
Call Analyser lets you manage your own user hierarchy, allowing you to decide who accesses specific data. You can create groups, assign supervisors, import users in bulk, and even segment by department. The user hierarchy is completely customisable to your taste.
A range of alerts and alarms
Call Analyser comes with a range of alerts to notify you when certain events have happened, or if a certain number has called. You can set a schedule for the alert, e.g.’Every day at 5.30pm’, choose which users receive the alert with optional email notification, and configure the severity of the alert e.g. ‘Emergency.’ All this is done through a simple wizard interface.
Optional Sense Recording with Patented 100% Call Matching
Retell has a particular specialism with call recording that no other call recording company has the technology to do. We give 100% logical matching of PABX extensions to the calls recorded on the trunk.
Optional PCI Compliance
To prevent fraud and theft, the PCI Security Standards Council states that a company taking credit card numbers must comply with data storage rules. For customers who require PCI compliance Call Analyser can be purchased as an optional add on.
Optional Voice Firewall
All Sense recorders support our optional Voice Firewall software, a system designed to stop calls from hacked or phreaked telephone systems being routed to expensive destinations.
Optional Call Answering and Announcing
You can set Sense to answer a call and play an announcement before sending the call to the telephone system, this is often used by our customers who want to announce that calls are being recorded. Using Sense Call Announcements means your voicemail is kept free and abandoned calls can be properly tracked in your call management system and the announcements themselves can be customised regularly.
Optional Sense TPS
The TPS (Telephone Preference Service) is a central opt-out register where individuals can register their wish not to receive unsolicited sales and marketing telephone calls. If you have a valid account at TPS, Sense enables you to synchronise your database, and prevent making calls to people that are TPS registered.
Optional Call Recording
You can upgrade Call Analyser to our Sense Enterprise solution, which includes all of the features of Call Analyser, plus all the features of our Sense Call Recording module.
Get in touch with us today to discuss your requirements.