Patented 100% call matching
We have a particular specialism with call recording that no other call recording company has the technology to do. We give 100% logical matching of PABX extensions to the calls recorded on the trunk.
What is 100% call matching?
Our 2009 patent allows matching of multiple calls into a PABX, irrespective of whether all calls are ID-witheld. Our 100% logical PABX call matching is especially beneficial when the call’s PABX channel is unknown.
Other companies try to match up the date and time and caller ID when presented of the calls on the trunk, and the data and time of calls as presented by the PABX, and try to correlate them so that you can search by extension to listen to the call. Most companies would say that they get it right 80% – 95% of the time.
But consider the situation that you have 10 calls coming in at the same time to the same number all with caller ID withheld. They are all answered at the same time by different extensions, speak for the same time and hang up at the same time. There is no logical way to match up which extension was on which call on the trunk.
Some companies even offer a choice of calls so that you can listen to them all to choose the right one, acknowledging that they cannot give a logical match, some companies only give you one call, and hope that it is the right one.
Retell gives you 100% logical accuracy – not through a hopeful algorithm, but through our patented technology.
Before considering any other call recording solution, ask them for how they can give you 100% accuracy of matching calls and compare it with Retell. Why would you want to end up with the new employee listening to the calls of the managing director due to such a mismatch?