Compare Sense Features

There are a number of ways to implement a Sense system. You can choose a package like Essentials, Professional or Enterprise, and choose optional modules you wish to add on. Or, because all Sense modules work as standalone products, you can pick and choose which features you need, making your system as efficient and economical as possible. The table below shows the features supported in each of the pre-built Sense packages.

Essentials Professional Enterprise
Call Recording
TPS
IVR
VOX / Radio Recording
N/A N/A
Voice Firewall (ISDN Only)*
Announcement (ISDN Only)*
PCI Pause Record (ISDN & SIP)*
Record On Demand*
Search by Channel
Search by CLI
Search by DDI
Live Trunk Wallboard
Search by Extension Number
Search by User / Agent ID
Rule Based Recording
User Hierarchy
Call Reporting / Call Management
Fraud Alerts
Detailed Extension / Group Wallboards
*Optional chargeable features

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