Sense Essentials: the entry level call recording solution

Sense Essentials is our basic call recording interface, with live wallboards showing inbound and outbound call volumes, and a range of search criteria.

The entry-level call recording system

Our entry-level system records all calls in and out of your organisation, you can search for calls by dialled number, caller’s number, date and time, length of call and any notes you have added to the call before. Hear calls exactly as your customer hears them, even while they’re on hold.

Extensive call recording & call management

Live trunk wallboard

Live Trunk wallboards allow you to see real-time metrics of all calls both into, and out of your organisation. It’s the perfect tool to get a snapshot view of your telephone activity at-a-glance. The colour-coded sections according to metric makes it easy to differentiate the good from the bad.

PCI Compliance

Optional PCI Compliance

To prevent fraud and theft, the PCI Security Standards Council states that a company taking credit card numbers must comply with data storage rules. For customers who require PCI compliance Sense Enterprise has a number of options illustrated here.

Telephone System Security

Optional Voice Firewall

All Sense recorders support our optional Voice Firewall software, a system designed to stop calls from hacked or phreaked telephone systems being routed to expensive destinations.

VOX Radio Recording

Sense Analogue Radio/ Vox recording

Enabling VOX audio recording from microphones, radio and other audio sources. Sense Radio can be mixed with other Sense modules, including Analogue, IP or ISDN recording solutions.

Call Answering and Announcing

Call Answering and Announcing

You can set Sense to answer a call and play an announcement before sending the call to the telephone system, this is often used by our customers who want to announce that calls are being recorded. Using Sense Call Announcements means your voicemail is kept free and abandoned calls can be properly tracked in your call management system and the announcements themselves can be customised regularly.

Get in touch with us today to discuss your requirements.

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