Sense Professional: The enhanced call recording solution

Sense Professional is enhanced with rule based recording and configurable user hierarchy.

The enhanced call recording system

Sense Professional is our multi-channel Sense call recorder enhanced with search by extension number and rules based recording allowing you to include/exclude certain extensions, users or telephone numbers. A hierarchy allows you to choose who can play which calls and the networking facility means you can play calls back from multiple sites.

PCI Compliance

Optional PCI Compliance

To prevent fraud and theft, the PCI Security Standards Council states that a company taking credit card numbers must comply with data storage rules. For customers who require PCI compliance Sense Enterprise has a number of options illustrated here.

Customisable User Hierarchy

Customisable User Hierarchy

Sense Enterprise lets you manage your own user hierarchy, allowing you to decide who accesses specific data. You can create groups, assign supervisors, import users in bulk, and even segment by department. The user hierarchy is completely customisable to your taste.

100% Call matching

Patented 100% Call Matching

Retell has a particular specialism with call recording that no other call recording company has the technology to do. We give 100% logical matching of PABX extensions to the calls recorded on the trunk.

Rule Based Call Recording

Rule Based Recording

Sense Enterprise has rule based recording, allowing you to exclude chosen users, extensions and telephone number from being recorded. Search for calls through an enhanced Windows software client interface using a number of rule types.

Telephone System Security

Optional Voice Firewall

All Sense recorders support our optional Voice Firewall software, a system designed to stop calls from hacked or phreaked telephone systems being routed to expensive destinations.

Call Answering and Announcing

Call Answering and Announcing

You can set Sense to answer a call and play an announcement before sending the call to the telephone system, this is often used by our customers who want to announce that calls are being recorded. Using Sense Call Announcements means your voicemail is kept free and abandoned calls can be properly tracked in your call management system and the announcements themselves can be customised regularly.

Telephone Preferential Service

Optional Sense TPS

The TPS (Telephone Preference Service) is a central opt-out register where individuals can register their wish not to receive unsolicited sales and marketing telephone calls. If you have a valid account at TPS, Sense enables you to synchronise your database, and prevent making calls to people that are TPS registered.

Get in touch with us today to discuss your requirements.

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